CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also contact us via text or emailing us at:
+1 (813)-852-5815
purpleandpinkdragon@gmail.com
or fill in our contact form:
FAQ
01
SHIPPING
PurpleandPinkDragon ships worldwide.
our shipping times can vary depending on the amount of items orders and variation
the average order delivery can take up to 1-2 weeks. With your support we work to improve our delivery times.
03
Returns and cancels
We accept cancels only in the first two days of within placing your order this could be for ordering in the wrong size, color or product.
after cancelation by email you can request either a refund or tell us what you would like to be changed on your order
we accept returns after but only within 14 days after you receive your product
when applying for a return you must email us within the 14 days after receiving your product if not we cannot perform he return
once we rec
IMPORTAINT: for returns products must have all tags intact, no stains, un washed, no tears or rips, burns, and must be returned with its original package
.
02
Order tracking
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After your products are made and shipped out you will receive an email with a page that tracks it and your package tracking code/ID so you can stay informed and know its getting to you on time .
04
Lost, stolen, delayed shipments ?
As we dislike to admit it we have no control in what happens to your order when it is shipped and being delivered to you.
We do our best to make sure to eliminate as much risk to your order and making sure you package gets to you safe, secure, and on time
PurpeandPinkDragon however is not responsible for lost, damaged, or delayed packages after we ship them.